***** and Poor Service

Item: Pick n Pay
Rating: 1
Author: Etienne M

Bought the Aim 40cm Chrome Finish Pedestal fan at Pick n Pay Hypermarket, Centurion Lifestyle Centre. This was sold to me as a new unit ********** When I wanted to assemble it at home I realised that this unit was opened before because half of the parts are missing.

Got promised feedback on this matter a week ago, and still I have not heard anything. That's after my cellphone number was asked to pass to the store manager.

So not only do they engage in ********** activities, but also provide poor customer service when being asked to address an issue

Helpful (0)

Replies (1)

Pick n Pay's replyOfficial

10 Mar 2019, 16:14

Good day Etienne ,

Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.

Your reference number for this escalation is ***. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team

Pick n Pay's reply10 Mar 2019, 16:14

Official