1 reviews | Active since Jul 2016

12 Jul 2016, 13:17

Foreign/ Suspicious Substance found on food.

<p>I purchased hamburger rolls on Saturday at the Pick n Pay by San Ridge Square , Midrand and to my shock found a strange substance on a few of the hamburger rolls.</p> <p>Seeing such a strange substance on a product I regularly purchase and consume from a place I thought was very reputable was absolutely shocking as I have no idea what the substance could possibly be.</p> <p>I asked the manager to investigate what the substance could be and how it could have ended up on the rolls and to my dissatisfaction was not called back and when I called Pick n Pay I was told it was some substance used in the baking process of making the rolls which I do not believe. </p> <p>As a regular Pick n Pay customer I am really dissapointed with firstly seeing such a strange substance on a consumable good and the level of feedback and response I was suppose to receive. </p> <p> </p> <p>How do I trust purchasing Pick n Pay goods in future?</p> <p> </p> <p>Very dissapointed customer.</p>

0
Replies (3)
Pick n Pay
Pick n Pay's reply14 Jul 2016, 06:33
Official

Dear Kabelo

Please accept our sincere apologies for this poor product experience, and for the lack of feedback from our store.

I have escalated this matter to our Gauteng Regional office for their urgent attention, and they will be in contact with you shortly.

Kind regards

Wendy-Lee

Customer Care Ref. ***

's update25 Jul 2016, 12:16
Reviewer Update

Good day

I received a call last week from the Gauteng Regional Office and was told the matter would be investigated as I wanted to know more information about the substance on the food.

Till now I have not received anything further.

I honestly feel very dissapointed with Pick n Pay as it seems this matter is not important even though a strange substance was found on a consumable product and no one at the time could tell me what the substance is.

If Pick n Pay would prefer not to give me any feedback please let me know if I should never shop at your "trusted" store anymore.

Regards.

Pick n Pay
Pick n Pay's reply28 Jul 2016, 06:04
Official

Dear Kabelo

I do apologise for no-one responding to your complaint.

I have re-escalated your complaint to the relevant personnel; you will receive feedback in due course.

Kind Regards

Marise Brown