BS
Barry S

1 reviews | Active since Mar 2009

08 Dec 2015, 14:43

For 5 years Pnp has not responded to my complaints

I have a policy at PNP Stellenbosch Square. Every time that I shop there and the pricing differes on the shelf from what I pay at the till, I complain to the Floor Manager. Every 10th time, I complain to PNP nationally.<br> <br> For the past 10 times that I have shopped there EVERY time the pricing was wrong - the last time was for eggs that displayed R36,99 on the shelf, but scanned R49,99 at the till. I complained to the floor manager and he promised me that the manager, Mr Ivan Edson would phone me. But alas, I am just another customer who are ignored. I have had this discussion with Mr Edson several times over the past 5 years and each time I am treated as if the problem is with me.<br> <br> There is no accountability or willingness to investigate the problem. The proposed solutions and measures that Mr Edson promises every time are never implemented (e.g. electronic price tags).<br> <br> I find PNPs attitude towards its customers shocking and dishonest - in effect they are *****ing millions or Rands from their customers and very few customers ever take the time to check their pricing or complain.

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Replies (1)
Pick n Pay
Pick n Pay's reply08 Dec 2015, 15:10
Official
Hello swartb,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***