MT
Mishkah T

1 reviews | Active since Jun 2019

24 Jun 2019, 14:51

Food

Hi

Today I went into your lotus river pnp which I usually do as I live close by. I bought sausage and rolls.

I got home to cook the sausage it was off, my rolls was so stale I could not eat it or feed my freaking child. I’m am so upset because of this. It is not the first time this has happened. A month ago I bought R400 worth of chicken only to get home and the chicken was off the rolls was old yet again at the time I did not have the strength to complain or say anything but this is ridiculous and becoming a norm. I can tell you this I will not shop at this store again

Where is your manager of this store. Not only is the stuff old but the store is dirty. What are your values? I know you not in a great area but come on people work and they come to your store to spend their hard earned money. I am sick and highly frustrated.

Please fix this and I would like a answer on the way forward.

Regards Mishkah

0
Replies (1)
Pick n Pay
Pick n Pay's reply24 Jun 2019, 15:25
Official
Good day Mishkah,  Thank you for taking the time to address your concerns with us.  Please accept our apologies for the poor product quality.  We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.  Kindly respond to the email with necessary information to enable our team to investigate further. 

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team 

Best regards,