TM
Thato M
1 reviews | Active since Oct 2018
22 Oct 2018, 15:51
Followed around and and accused of theft
The security guard at pnp Menlyn Maine just called me a *****, he accused me of *****ing a 1.5lt bottle of water. When I showed him my slip from a different store and asked him to apologize he point blank refused. Went to the customer care counter and the attending manager told me the guard was busy- didn't even offer any apologies
Simon guard will be the end of that store
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Pick n Pay's replyOfficial
14 Nov 2018, 15:15Good day Thato,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Pick n Pay's reply14 Nov 2018, 15:15
Official
Good day Thato,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas