RG
Rafique G
1 reviews | Active since Oct 2018
15 Oct 2018, 16:02
Fix your mess
I saw the price of nappies on the website however the store had a different price. I was told by staff in the isle the price which was the same as the website. At the cashier it was a different price and was sent to customer service. Customer service then said the offer expired and need to show the website. There was no expiry date and I showed the price. Then I was again told it was for online shopping only however the price was from the website and not online shopping. I then created a online account and asked for help of which fell on deaf ears. No help all I got was attitude. I gave all the information about what I saw and all I got was excuses. I am not happy about this at all. I want answers.
Rafique ********** 327
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Pick n Pay's replyOfficial
17 Oct 2018, 16:00Good day Rafique,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for any inconveniences & confusion caused to you.
Kindly take note that not all stores do online shopping therefore prices available online may not be available in certain stores.
Once you log in to the Pick n Pay website you will automatically view the online shopping page as we now have 1 website to make browsing easier for our customers, if you have an online profile and log in to your profile, you will then be able to view specials available in your province for online shopping customers.
Should you wish to do online shopping, please check if your city is deliverable by using the drop down box provided on the right hand side of the screen.
You can either choose to do online shopping for delivery if your address/area is deliverable or to collect an order from a click n collect store close to you. Please use the below link to go through the FAQ's and guideline on how to register for online shopping.
Link to online FAQ's : www.pnp.co.za/pnpstorefront/pnp/en/faq
Link to catalogues & specials: : www.pnp.co.za/pnpstorefront/pnp/en/catalogues
Please feel free to contact the call centre on ***should you need any further assistance.
We value you as a Pick n Pay customer and appreciate your feedback to enable us to improve our services to you.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply17 Oct 2018, 16:00
Official
Good day Rafique,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for any inconveniences & confusion caused to you.
Kindly take note that not all stores do online shopping therefore prices available online may not be available in certain stores.
Once you log in to the Pick n Pay website you will automatically view the online shopping page as we now have 1 website to make browsing easier for our customers, if you have an online profile and log in to your profile, you will then be able to view specials available in your province for online shopping customers.
Should you wish to do online shopping, please check if your city is deliverable by using the drop down box provided on the right hand side of the screen.
You can either choose to do online shopping for delivery if your address/area is deliverable or to collect an order from a click n collect store close to you. Please use the below link to go through the FAQ's and guideline on how to register for online shopping.
Link to online FAQ's : www.pnp.co.za/pnpstorefront/pnp/en/faq
Link to catalogues & specials: : www.pnp.co.za/pnpstorefront/pnp/en/catalogues
Please feel free to contact the call centre on ***should you need any further assistance.
We value you as a Pick n Pay customer and appreciate your feedback to enable us to improve our services to you.
Kind regards,
Vanitha Venketas
Best regards,