FIRST TIME ASAP! USER, BAD EXPERIENCE

After just recovering from COVID I decided to make use of PicknPay's ASAP. I placed my order (***) on 13/08 and delivery took place within the timeframe given. When I unpacked the 3 bags (each bag contains sticker eg. 1 of 3 plus the order number), I noticed one bag's content and order number differed. The incorrect bag contained 2 large ice cream tubs, variety of frozen fish products so I stored it in the freezer. I immediately called to explain and also used the Chat to us facility (09h45).I sent all the info even taking screenshots of the items missing from my order. This is PnP's policy. They first collect the incorrect bags, take it bag to the depot and then resend it correctly. Driver collected the bag at 13h03. After that I got msgs asking for patience, saying it's in progress bla, bla, bla. At 13h58 the next day I got a msg to ask what's the missing items (after I sent pics the day before) and saying that they cannot locate my missing bag. Up till now 25/08, no refund,no feedback. I just called their centre logged my issue again. PnP should consider what this bag/refund means to someone that's unemployed and just out of recovery. Yes they are not aware of anyone's personal circumstances BUT that is why they should give ALL their best and most efficient service at all times. I'm helluva disappointed.