MP
Marelda P
1 reviews | Active since Sept 2013
22 Jul 2020, 20:25
First online order bad experience
So i ordered a few food items for someone who cannot afford food right now and when the order gets delivered to them they are missing milk and toilet paper which is the essentials. Now if i did not ask the person to let me know if they received the stock then i would not have known of the mishap because pick n pay did not bother to send info or at least an e mail to state some items would not be delivered. There's cornflakes and weetbix to eat but no milk, does that make sense. The full amount was taken off my bank account yet not all has been delivered. Id like an answer as to where these items are and when they will be delivered. This is my first time ordering online and already its a bad experience. Im hoping pick n pay will fix this because the items are needed by this family. I sent an enquiry to pnp and till now no one has said a thing.
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Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
23 Jul 2020, 12:26Good day Marelda, Thank you for contacting Pick n Pay. Please accept our apologies for the inconvenience caused. Kindly note that the items which were not delivered were out of stock therefore you were not charged for the items. Please check the invoice as we only deducted the amount reflecting on the invoice. The first amount which reflects is the reserved amount which PnP holds until we pick your order. Only once your order is selected then PnP deducts.
If there is a balance then it will reverse into your account. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further questions or queries please feel free to give us a call on the number provided below. We can be contacted during the following office hours. Monday- Saturday : 08:00 – 19:00 Sunday & Public Holidays : 09:00 - 17:00 Customer Care Line : *** Kind Regards, Pick N Pay Customer Care
If there is a balance then it will reverse into your account. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further questions or queries please feel free to give us a call on the number provided below. We can be contacted during the following office hours. Monday- Saturday : 08:00 – 19:00 Sunday & Public Holidays : 09:00 - 17:00 Customer Care Line : *** Kind Regards, Pick N Pay Customer Care
Pick n Pay's reply23 Jul 2020, 12:26
Official
Good day Marelda, Thank you for contacting Pick n Pay. Please accept our apologies for the inconvenience caused. Kindly note that the items which were not delivered were out of stock therefore you were not charged for the items. Please check the invoice as we only deducted the amount reflecting on the invoice. The first amount which reflects is the reserved amount which PnP holds until we pick your order. Only once your order is selected then PnP deducts.
If there is a balance then it will reverse into your account. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further questions or queries please feel free to give us a call on the number provided below. We can be contacted during the following office hours. Monday- Saturday : 08:00 – 19:00 Sunday & Public Holidays : 09:00 - 17:00 Customer Care Line : *** Kind Regards, Pick N Pay Customer Care
If there is a balance then it will reverse into your account. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Should you have any further questions or queries please feel free to give us a call on the number provided below. We can be contacted during the following office hours. Monday- Saturday : 08:00 – 19:00 Sunday & Public Holidays : 09:00 - 17:00 Customer Care Line : *** Kind Regards, Pick N Pay Customer Care
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Marelda P's updateReviewer Update
23 Jul 2020, 13:46Thank you for your reply. I just had a look at my bank account now and thr amount of R481.12 was deducted. There is no reversal for the amount that i was billed. Your receipt is for a lower amount which of course does not include the milk and toilet paper. Would you like me to send you what was deducted from my bank account? This irritates me even more right now. Please these items were ordered for a reason so can it be delivered as it was supposed to be and i am not paying for additional delivery
MP
Marelda P's update23 Jul 2020, 13:46
Reviewer Update
Thank you for your reply. I just had a look at my bank account now and thr amount of R481.12 was deducted. There is no reversal for the amount that i was billed. Your receipt is for a lower amount which of course does not include the milk and toilet paper. Would you like me to send you what was deducted from my bank account? This irritates me even more right now. Please these items were ordered for a reason so can it be delivered as it was supposed to be and i am not paying for additional delivery
MP
Marelda P's updateReviewer Update
26 Jul 2020, 06:04Till now not one of pnp staff from Mulbarton has called me regarding this issue. The milk and toilet paper story you gave via email about the billing is something else. As i said to you before, these items are needed by this family but clearly im being ignored. I thought im helping a family in need by using your service and now i see i am wrong. Pnp can keep the money and the stock i will utilise another stores services instead. Thank you pnp for showing what you can do in a time when people are truly in need!
MP
Marelda P's update26 Jul 2020, 06:04
Reviewer Update
Till now not one of pnp staff from Mulbarton has called me regarding this issue. The milk and toilet paper story you gave via email about the billing is something else. As i said to you before, these items are needed by this family but clearly im being ignored. I thought im helping a family in need by using your service and now i see i am wrong. Pnp can keep the money and the stock i will utilise another stores services instead. Thank you pnp for showing what you can do in a time when people are truly in need!