First bad experience

So I did my online shopping on the 25/11/2017 and got a slot for Monday at 7 for delivery, sure, with the circumstances that it was black Friday, most people could have done online shopping. I waited Monday, and no delivery was done. No call/email of reason. Fine, they deliver Tuesday around 12, luckily someone was home. Now some items were missing. I log a call and get informed that they will be delivered Wednesday, until today, no delivery, no call, no email. I sent number of emails to their customer service and no response. And another thing I got a steers sauce that was boiling after I opened it, not expired as per the bottle. As a first time customer, I was not impressed.