LP
Leo P
1 reviews | Active since Mar 2009
13 Jun 2021, 19:05
Fire all staff!!!
After multiple calls and emails, issue still not resolved. Staff put the phone down on you. Management don’t return calls. Takes days for emails to be answered. Entire PnP is USELESS!
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
14 Jun 2021, 09:55Hi Leo, Thank you for reaching out to the Customer Care Team. Please accept our apologies for the lack in communication from our team. We have raised this as a complaint with our Smart Shopper Technical Team and will revert to you once feedback is received. Please refer to this reference number: *** should you need to follow up on the complaint. Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply14 Jun 2021, 09:55
Official
Hi Leo, Thank you for reaching out to the Customer Care Team. Please accept our apologies for the lack in communication from our team. We have raised this as a complaint with our Smart Shopper Technical Team and will revert to you once feedback is received. Please refer to this reference number: *** should you need to follow up on the complaint. Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
14 Jun 2021, 10:46Hi Leo,
Our Smart Shopper Team has advised that as per your current buying pattern the vouchers that are available to you are being printed at the bottom of your till slip.
Please see response below:
Customer has been receiving discounts , but specifically Ticketing at Till Campaigns .
These campaigns are not visible on the mobile app or kiosk as a physical voucher gets printed on the customers till slip.The below Ticketing at Till Campaigns are on the customers name:
15% OFF COCA-COLAR5.20 OFF PNP HAM CHEESE/HAM TONGUE ROLL5X POINTS ON COLD15% OFF PNP POTATO
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Our Smart Shopper Team has advised that as per your current buying pattern the vouchers that are available to you are being printed at the bottom of your till slip.
Please see response below:
Customer has been receiving discounts , but specifically Ticketing at Till Campaigns .
These campaigns are not visible on the mobile app or kiosk as a physical voucher gets printed on the customers till slip.The below Ticketing at Till Campaigns are on the customers name:
15% OFF COCA-COLAR5.20 OFF PNP HAM CHEESE/HAM TONGUE ROLL5X POINTS ON COLD15% OFF PNP POTATO
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply14 Jun 2021, 10:46
Official
Hi Leo,
Our Smart Shopper Team has advised that as per your current buying pattern the vouchers that are available to you are being printed at the bottom of your till slip.
Please see response below:
Customer has been receiving discounts , but specifically Ticketing at Till Campaigns .
These campaigns are not visible on the mobile app or kiosk as a physical voucher gets printed on the customers till slip.The below Ticketing at Till Campaigns are on the customers name:
15% OFF COCA-COLAR5.20 OFF PNP HAM CHEESE/HAM TONGUE ROLL5X POINTS ON COLD15% OFF PNP POTATO
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Our Smart Shopper Team has advised that as per your current buying pattern the vouchers that are available to you are being printed at the bottom of your till slip.
Please see response below:
Customer has been receiving discounts , but specifically Ticketing at Till Campaigns .
These campaigns are not visible on the mobile app or kiosk as a physical voucher gets printed on the customers till slip.The below Ticketing at Till Campaigns are on the customers name:
15% OFF COCA-COLAR5.20 OFF PNP HAM CHEESE/HAM TONGUE ROLL5X POINTS ON COLD15% OFF PNP POTATO
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
LP
Leo P's updateReviewer Update
14 Jun 2021, 10:47Nope. Nothing has been appearing on my tillslips either!!!
LP
Leo P's update14 Jun 2021, 10:47
Reviewer Update
Nope. Nothing has been appearing on my tillslips either!!!
Pick n Pay's replyOfficial
14 Jun 2021, 11:39Hi Leo,
Please keep a look out at the bottom of your till slip on your next purchase for the voucher.
Should you not have any vouchers , pop us a message on the email address provided below to enable us to address this with our team.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Please keep a look out at the bottom of your till slip on your next purchase for the voucher.
Should you not have any vouchers , pop us a message on the email address provided below to enable us to address this with our team.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply14 Jun 2021, 11:39
Official
Hi Leo,
Please keep a look out at the bottom of your till slip on your next purchase for the voucher.
Should you not have any vouchers , pop us a message on the email address provided below to enable us to address this with our team.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Please keep a look out at the bottom of your till slip on your next purchase for the voucher.
Should you not have any vouchers , pop us a message on the email address provided below to enable us to address this with our team.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,