tP
tshepo P

1 reviews | Active since Jun 2012

12 May 2020, 19:28

Feeling ********** R 7500 for JVC TV that worked for 1 year

On the 18 March 2019 I visited the store to purchase the JVC television that was on promotion and when I got to the store I was approached by a sales person named Dillon who ask to assist me and I explained to him that I was there to purchase a JVC on promotion and he then advised me not to buy the JVC I wanted to buy and told me to buy the JVC Smart curve and told me it comes with a 2 year warranty and I can connect on with it on dstv now , on the 9th the screen started flickering with sound only and I went to the store to take the television to the store as I knew that it was under warranty and while I was still waiting for the store to open I was told by the security at the door that the JVC television are no longer been sold at the store as they were given problems and the returns and as we took it to the customer service counter and the cashiers also mentioned that JVC tv had lot of the returns hence Pick n pay stopped selling them in there stores , the tv was booked in yesterday at the store for repair, today I got a mail from Malegodi who advised me that the supplier says my tv is out of warranty and Now want me to pay should I need my tv fixed , yesterday when I was at the store the Regional Manager Scott Paterson was also present when we discussed about the warranty who also said the tv carry a warranty between 2 to 4 years and now I’m told a different story , the sales rep Dillon when I told him about what he sold me he started arguing with me in front of his superiors and Im angry as I’m setting without tv that I was told it comes with 2 year warranty and now the email from Mr Malegodi says the supplier says the warranty is 1 year , This was the first and the last time I bought anything from PICK N PAY as the money that I spend from my TV went down the drain as the ‘’ JVC television lasted for only 1 year & 1 month and my R7500 is gone & I don’t have a TV , Dillon Sales rep from PICK N PAY EASTRAND MALL doesn’t know what his selling , the sad thing is the company is aware of the JVC TV problems

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