1 reviews | Active since Jan 2013
feeling cheated once again
Pick 'n Pay Hyper William Moffett. Had to get a couple of items on freedom day - popped into P&P Hypermarket William Moffet to do it quickly (we live close by). As usual the shelve prices of 4 expensive items we needed differ from that of the till prices - this time around 4 of the plus minus 10 items (that comes to 40%), in our trolley was items we had to do battle (with employees - till and supervisor) to get them to charge/refund me the difference between shelve price and till price (to the embarrassment of everybody). What a schlepp because you have to go and fall into a new line at returns to get it fixed (once again our quick pop in became a long unpleasant one). We have stopped buying bulk groceries at Pick & Pay because we cannot and do not want to keep tabs on price differences on more items than say maximum 10 at a time. So we've learnt to rather do our monthly bulk grocery shopping for our family of 5 adults elsewhere. But my thinking is how many customers are basically cheated out of their hard earned money at Pick & Pay on a daily basis, because it is almost impossible to check each and every item in ones trolley to make sure you pay the shelve price and not the different increased unchanged higher till price. The shop has been upgraded splendidly. Really. But that said when will P&P sort out their pricing problem between shelve and till prices? Best advise buy your bulk groceries at a retailer with a record of correct synchronized shelve and till prices. Do yourself a favour and compare shelve and till prices next time when you shop at P&P again. You will get the surprise of your life. It is hard work. Over promise and under deliver!
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
