GS
Grace S
1 reviews | Active since Dec 2024
08 Jul 2025, 10:07
Feefback
I am not getting any feedback from them it's been 7 months without any thing it's either I email them first. Clear water pick n pay doesn't take customers complain very serious
Helpful (0)
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Replies (2)
Pick n Pay's replyOfficial
09 Jul 2025, 13:29Hi Grace,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We have done a follow up on this reference and have been advised that our team has requested for medical documents, kindly advise if this was forwarded to them to enable us to follow up on this again.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We have done a follow up on this reference and have been advised that our team has requested for medical documents, kindly advise if this was forwarded to them to enable us to follow up on this again.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply09 Jul 2025, 13:29
Official
Hi Grace,
Thank you for reaching out to the Pick n Pay Customer Care Team.
We have done a follow up on this reference and have been advised that our team has requested for medical documents, kindly advise if this was forwarded to them to enable us to follow up on this again.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
We have done a follow up on this reference and have been advised that our team has requested for medical documents, kindly advise if this was forwarded to them to enable us to follow up on this again.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
GS
Grace S's updateReviewer Update
10 Jul 2025, 12:52I have send all medical documents about 6 months ago so if they say the need them I can send them again so it's clearly shows that pick n pay customer service don't value their customer because I am always asking for feed back and also emailing them last time they told me that the manager is on leave till know and the manager has all my details
GS
Grace S's update10 Jul 2025, 12:52
Reviewer Update
I have send all medical documents about 6 months ago so if they say the need them I can send them again so it's clearly shows that pick n pay customer service don't value their customer because I am always asking for feed back and also emailing them last time they told me that the manager is on leave till know and the manager has all my details