Feedback on Pick n Pay ASAP Services

Dear Pick n Pay ASAP Team,

First of all you don't deserve a star it should be NEGATIVE-STAR

I am writing to express my disappointment with the Pick n Pay ASAP services, as my experiences have been consistently unsatisfactory. Despite giving the service multiple chances, I find myself let down each time.

It’s disheartening that after waiting for half a day for my groceries, I often receive notifications that my order cannot be delivered due to being "too busy." When cancellations occur, the only option presented is a store credit, which forces me to go through this frustrating process yet again. If I request a refund, I am left waiting three working days for my money to be returned. This is unacceptable, especially considering that payment is taken immediately for both groceries and the service.

Moreover, I believe it would be a positive step if you could offer customers vouchers as an apology for these inconveniences. It might not only help in retaining disappointed customers but also encourage your team to improve their service quality.

I genuinely hope you take this feedback into account and work towards enhancing the customer experience.

YOU FORCED ME TO USE THIS PLATFORM BECAUSE YOUR AUTOMATED EMAILS DON'T WORK FOR ME....