KM
Kolekile M

1 reviews | Active since Jan 2020

28 Jan 2020, 16:34

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I am still without a working fridge since my last review. I referred my case to the offices of the commission of consumer protector. We are having a meeting tomorrow to resolve the matter. Pick n Pay has failed me for this to reach this stage. I have been a loyal customer of Pick n'Pay for the best part of my working life. Whenever I travel around the country I would ask if there is a Pick n Pay around and if not I would go to any other store. When they introduced the loyalty program I was in Johannesburg and I app**** for mine there. After this episode I am not sure where my loyalty lies. Responding to the question of would I recommend them to my friends forget.

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Jan 2020, 10:13
Official
 Good day Kolekile Magadaza,  Please accept our apologies for the delay, we are following up on this.  We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards,           The Pick n Pay Team