Faulty Kettle Delivered and Money Taken Without Resolution

Dear Pick n Pay Boskruin Management,

I am writing to formally lodge a complaint regarding an unacceptable experience I recently had with your store.

Pineware Black Cordless Kettle 1,7L PCPK20B

I placed an order through your delivery service and was charged accordingly. However, upon receiving the order, I was extremely disappointed to find that the kettle delivered to me is defective and does not work at all. There was no switch in it for me to turn it on. To make matters worse, I feel as though my money has effectively been ******—there has been no communication, assistance, or attempt to resolve this matter despite my efforts to seek help.

This level of service is entirely unacceptable. As a loyal customer, I expect honesty, reliability, and professionalism. What I have received instead is a broken product and a complete disregard for customer satisfaction.

I demand the following be addressed immediately:

A full refund of the amount paid for the faulty kettle or send me a new one without me paying for it.

A formal apology for the inconvenience caused.

Clarity on how your team plans to prevent incidents like this in future.

If this issue is not resolved within [insert reasonable time, e.g., 5 business days], I will be left with no choice but to escalate this matter further through social media, hellopeter, consumer protection platforms, and the relevant regulatory bodies.

I trust that Pick n Pay will do the right thing and resolve this without delay.

Sincerely, Kari Kurira Hamilton *** [WhatsApp Only] [Order Reference Number, ***]

#PicknPay #BrokenProduct #ConsumerRights #DoBetter #RefundPlease