Faulty Fridge

I have a faulty Sinotec fridge and no one is getting to back to me about the repairs.

I called on 26 May 2020 and spoke to someone at the appliances department. This guy told me they do not supply Sinotec anymore and to come in and speak to Shaun, bring my slip and he will sort it out. I leave my home immediately. I get to the store and get told by the returns/repairs counter that Shaun has been off for a week and I need to go to the customer care counter. I go there I hear the same story. I ask if there is someone else I can speak to they call another person.

I speak to Brandon. He tells me the same story about not dealing with Sinotec anymore. He then calls someone from his cell phone. He then tells they can contact Sinotec but he needs to go look at a book in the repairs department. He then stops and tells me about a huge backlog and how suppliers wont repair anything now because it is level 4 and they can only repair during level 3.I should not worry because I have a slip and a 5 year warranty.

I go back on the 1 June. At the returns desk they make a copy of my slip, take my details and tell me that it will take 2-3 days for someone to call. It is day 4, I call the store multiple times. Only to be told after the 5th call that Remola, the returns clerk only came back today and will contact me. The lady took my details and no one has called me. I keep calling the store, no answer.

How is it possible that not one person can get back to me. I am sitting with a faulty fridge where food has gone bad and we cant even buy anything else.

I have since been contacted by Shaun from the store. Although he appears to be putting in effort, my fridge cannot be fixed because the "buyer" says the call is logged and we have to wait. It has been almost three weeks and I am still sitting with a broken fridge. No effort to call me with an update until I call myself. How is it that I am just told every time I call there's a delay and it's not the store's fault. I did not buy this fridge from the buyer,I bought it at the store.

I am completely disgusted by the service. At this point I might as well take this fridge to the store and leave it there because it is of no use to me and no one is offering a solution at the moment.

Shaun does not call back or offer any solutions. This is such terrible service for such a big retail store.