Faulty Cell phone

This is my escalation to PIck n Pay together with mobicell as they dont care about there bisiness nor their cstomers

This communication was sent to both partied since Im writing this it means they havent responded both of them even the email from Mobicell its all a lie I havent recieved nothing from them no communication no calls nothing from both parties and Im asking how are you contacting me as I cant use my phone as it displays memory full I cant access anything or use it so I guess you better respond to me via email so I can forward it to Dialy Sun and Sowetan so as to see what pathatic services you guys offer -------------------------------------------------------------------------------------------

Good day,

This is my second query( PICK n PAY ) regarding my phone which I cannot use because everytime I turn it on it displays memory full and I tried contacting Mobicel regarding this issue they couldnt help

Details of my Phone Mobicel Ego blue IMEI:*** Serial Number:*** Bought on the 31.10.2019 18:17 receipt still available

I tried by inserting an external SD card but still it couldnt work I couldnt even download whatsapp nor my bank app and i tried returning the phone to Pick n Pay the Marc in Sandton was advised the manager was busy by the same lady who sold me this phone by the name of Joyce MOKG Moselakgomo

If I dont get respond before end of business by tomorrow Im escalating this issue and this communication would be known all over the media and Hello Peter and your head office will know about this

The below communication is from Mobicel and they also couldnt assist

Good day

Please note that we do apologize for the inconvenient you are experiencing with our device .

Please amend the following . Insert the memory card as an internal storage (power off and on the device while the SD card inserted and once the SD has been detected or mount on the your device, it will then pop up a message (android) as to inform you to select the storage option which will be internal storage.

Regards

Farlin

From: Thabiso Moloto [mailto:***] Sent: 05 March 2020 09:42 AM To: Mobicel Enquiries Subject: Re: Re: Fwd: Ego Phone Memory Full always JX54D7V153DQ5H4DF75AD3 JX54D7V153DQLQ7P6LABV5

Hi Farlin, I have waited for your call but obviously you didnt call as I requested, lets try again at 12:00 midday today so this handset can be fixed.

Thanks

Thabiso On Thu, 5 Mar 2020 at 08:41, Mobicel Enquiries <***> wrote:

Good day Kindly provide me with a contact number where i can call you on Regards

Farlin

2020-03-05 08:33:31 Thabiso Moloto ***

Hi Farlin,

Thank you so much for your response though your statement is incorrect as always my sim card has been in the phone and I cant use it the moment Im trying to even make a call I get an error message Memory Full and I need to delete other apps of which I dont have so please thats an understatement what you have just said. do you have offices in Johannesburg where I can take my phone to?

Thanks

Thabiso

On Thu, 5 Mar 2020 at 08:11, Mobicel Enquiries < ***> wrote:

Good day Thank you for contacting mobicel

Kindly note that you have to insert a memory card

Regards

Farlin

2020-03-05 06:19:36 Thabiso Moloto ***

Good day,

Further to my past emails I have send to you guys regarding my phone keeps on stating memory full and I cant use it and this is a handset that I bought last year November 2019 with the following details

Mobicel Ego Blue

IMEI : ***

Serial : ***

Bought on the 31 - 10 - 2019 I havent received any feedback regarding this and I would like to know what's the way forward and as from Pick and Pay where I bought they wouldnt take it back even though the handset is still new with no scratches as I hardly use it.

Can somebody please assist me regarding thi issue

Can someone please respond to me email as over the phone during working hours Im not able to answer phone.

Regards Thabiso *** ***

---------- Forwarded message --------- From: Thabiso Moloto <***> Date: Sat, 29 Feb 2020 at 08:30 Subject: Fwd: Ego Phone Memory Full always To: < ***>

Good day, This is my third email Im writing to you Mobicel Team regarding my cellphone and which is not responding even today I tried numeruos times to restart it and it kept on saying memory is full, I cant use my phone at all and I have only 6 pictures in that phone I dont understand why I cant use my phone someone please get back to me on this email or call me back.

Regards

Thabiso *** ---------- Forwarded message --------- From: Thabiso Moloto <***> Date: Wed, 26 Feb 2020 at 09:07 Subject: Ego Phone Memory Full always To: < ***>

Good day,

This is my second email writing to you regarding my cellphone I have bought last year december 2019 on the 31st November with the following details, Mobicel Ego Blue

IMEI : ***

Serial : ***

Bought on the 31 - 10 - 2019 Ever since I have bought this device it keeps on stating memory full even when I have bought an external memory its still states memory full and I cant use the device to my full capacity Im talking things like taking pictures downloading music and so on and I need your assistance regarding this device and again when it states memory full I cant even set up my alarm how pathetic is that.

May I please get some response regarding my query as this is my second time writing to you Mobicel team and Im advising you of a 24 hour response before im escalating you guys.

Thabiso ***