lK
lucille K
1 reviews | Active since Dec 2014
29 Oct 2019, 08:16
Fat and Bone Texan steak on Special
Bought Texan steak on special. There was only bone and fat. Could not return it because opened packaging already and was on the Grill already. I took a pic and posted on Facebook. Its been three weeks and they keep on saying ....will sort it out... we contacted you. But that is not happening. This only for the FACEBOOK PAGE. Their advertising on their specials are good but Customer service is poor
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Pick n Pay's replyOfficial
29 Oct 2019, 12:49Good day Lucille, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are unable to locate your original complaint on the Pick n Pay Facebook page as stated in your post.
Kindly take note that if this was posted on the stores Facebook page instead of on Pick n Pays page, we would not be able to view the post. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information & any reference numbers that you may have for your initial complaint to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Kindly take note that if this was posted on the stores Facebook page instead of on Pick n Pays page, we would not be able to view the post. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information & any reference numbers that you may have for your initial complaint to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply29 Oct 2019, 12:49
Official
Good day Lucille, Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality. We are unable to locate your original complaint on the Pick n Pay Facebook page as stated in your post.
Kindly take note that if this was posted on the stores Facebook page instead of on Pick n Pays page, we would not be able to view the post. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information & any reference numbers that you may have for your initial complaint to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Kindly take note that if this was posted on the stores Facebook page instead of on Pick n Pays page, we would not be able to view the post. We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information. Kindly respond to the email with necessary information & any reference numbers that you may have for your initial complaint to enable our team to investigate further.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team