MM
Mathapelo M

1 reviews | Active since Sept 2012

06 Apr 2016, 11:47

fastt and efficient Staff

I had an accident happen to me this morning while at work- I torn my pants. I ran to Pick n Pay to get a new pair of pants.<br> Got the ,got the pants, paid and I ran back to work.<br> The pants were a perfect fit.<br> 45 mins later I realized that the threads on the inner part of my thigh were coming apart.so again I ran back to Pick n Pay to exchange my pants.<br> I got to the main entrance explained that I needed to exchange the pants which I had just bought less than an hour ago.The security personal just looked at me, idn't think they understood what I was say because I had to repeat myself about 3 times.Eventually I was direct to the kiosk counted .I asked to exchange the pants.Another lady Crecy (I think it was ) was paged via the PA system and responded immediately.I explained the case and with a smile said I could go exchange my pants.I did so and on my return she was still waiting for me.Asked if I had found my size and if the pants are ohkay.We need more people like Crecy in the retail/service industry.She was so pleasant and really welcoming.<br> Thanks Crecy you are a star ;-)

0
Replies (1)
Pick n Pay
Pick n Pay's reply06 Apr 2016, 14:14
Official
Hello mathapelo30,

Thank you for your communication about the customer service received.

We really appreciate this feedback and hope you have many happy return visits to our stores.

Your comments have been brought to the attention of senior management responsible.

Kindest regards

Marise Brown

Ref Number: ***

Best regards,