UL
Ursula L

1 reviews | Active since Oct 2009

25 Apr 2020, 15:30

Fantastic Service

So impressed, 3 days ago I left without 1 bag of groceries which I paid for at Pick n Pay Sunward Park. When I phoned the store after discovering that some items were not in my cupboard, I had little hope of this being resolved. I phoned the store, and spoke to Zandile giving her the details of what I had left. She called back to say that my items had been recorded with security on the day that I was there, as it was a few days past the items had been packed back onto shelves. Zandile called me back to tell me when the packet had been re-packed and I collected from her in store. They even still had the exact same bag which was left behind. What wonderful service! #30in30

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Apr 2020, 12:16
Official
Hi Ursula,
 
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
 
We would like to thank you for your valued feedback and for sharing your experience with us. 
 
 Kindly be advised that this has been sent through to management & the relevant store.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind Regards,
The Pick n Pay Team