Fantasic service

I called PnP customer care after receiving an email offering a 20% discount for the titanic expo which I never received on purchase. After speaking to Heleen the first time, I followed up 2 days later and got another ref. number which I subsequently followed up a few days later, again getting to speak to Heleen. She kept me in the loop, kept calling with updates, and finally today I received a resolution to my query. This was my first experience with the smart shopper customer care and I was very impressed. Big shout out to Heleen. Thank you for the wonderful service