NS
Natalie S
1 reviews | Active since Feb 2015
27 Nov 2015, 17:56
False promotional label
This retailer advertised a special on Omo washing liquid - purchase any 2 1.5litre bottles for R79. I took two of the new 1.5l varieties to the cashier and was told that the new bottles were not part of the deal. This exclusion was not specified in the label. They would not sell me the products that I wanted, but rather offered me a rain-check on the 'valid' bottles, which were out of stock. If a product is validly part of a promotion according to the *label*, the customer has a right to purchase it as part of the deal.
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Replies (1)Pick n Pay's replyOfficial
30 Nov 2015, 09:37Hello nasturtium.nat,
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Pick n Pay's reply30 Nov 2015, 09:37
Official
Hello nasturtium.nat,
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns
Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
