SS
Siphokazi S
1 reviews | Active since Jun 2021
09 Jun 2021, 14:48
False promotion item
I went shopping at pick n pay in penford and I experience a pathetic service from Ellen De Boer's Supervisor who was in charge today they are having a promotion on Pampers pants and size 5 50s was part of that on the shelves where I picked them to my surprise everyone is giving me a run around as if I am the one who's idiotic as a customer whereas this is completely false advertising to expect me to pay this on a normal price where I found it on promotional items
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Pick n Pay's replyOfficial
10 Jun 2021, 09:48Good day Siphokazi,
Thank you for taking the time to address your concerns with us.
Kindly accept our sincerest apologies for any inconvenience caused to you due to the pricing confusion.
We have escalated this issue with our management and marketing team to review it further.
Once feedback is reached, the management team will be in contact directly with you.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our sincerest apologies for any inconvenience caused to you due to the pricing confusion.
We have escalated this issue with our management and marketing team to review it further.
Once feedback is reached, the management team will be in contact directly with you.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply10 Jun 2021, 09:48
Official
Good day Siphokazi,
Thank you for taking the time to address your concerns with us.
Kindly accept our sincerest apologies for any inconvenience caused to you due to the pricing confusion.
We have escalated this issue with our management and marketing team to review it further.
Once feedback is reached, the management team will be in contact directly with you.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Kindly accept our sincerest apologies for any inconvenience caused to you due to the pricing confusion.
We have escalated this issue with our management and marketing team to review it further.
Once feedback is reached, the management team will be in contact directly with you.
You may refer to ticket number *** as your reference.
We apologize once again for your bad experience and hope to have this resolved soonest.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further queries or need assistance please feel free to contact us on the information provided below.
Monday - Sunday 08:00 - 17:00
⦁ Call us on ***
⦁ Chat to us via WhatsApp on ***
⦁ Email us at ***
Kind regards,
The Pick n Pay Team
Best regards,