1 reviews | Active since Apr 2024
False pricing, False adverti*****t
On Wednesday the 03/04/2024 I went Pick n Pay Wonderboom Junction to purchase a iron then I went to aisle where they keep then I saw a Russell Jobs iron with a R249 under it and with the excitement of the iron with a price of R249 I then took a picture of the iron before going to the till point then one of the consultants @Pick n Pay told me that it's a mistake made but then that it's not my fault and also false advertising for consumers then when I got to the till I gave the iron to the cashier and after she rang the item told her about the price I saw on the shelf she then escorted me to talk to the stock manager I which he refused to give me the iron on the price I saw in which I said to him that it's false advertising and he said it's not his fault...
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Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : ***, should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,