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rumbidzai H

1 reviews | Active since Jan 2014

23 Jul 2018, 23:10

False price

On Saturday morning I went to pinknoay clothing. On the final clearance sale racks there was a blue winter puffer jacket. I then asked the lady how much it was and she said R210.I then went on to try it .it also took me a while and there was no one and had to wait till someone came with changing room keys. I then went to pay and the same lady I had asked came to assist me.i even asked her how much it was before and she said 399.there was another lady who was on the computer screen who when asked to print price code then said it is 310rands in the system. I then asked but u told me twice its 210 where did u get the 210 price. The lady assisting me then said she had asked the lady on the computer to check which I am convinced she did not as she was busy on the email and the lady assisting ne had to ask her more than twice to print code.I then told them they had told me 210 I had taken my time to try own the item which did not have a price tag while on the rail. They then started telling me it is 310 as there was no price. I request to see the manager who never pitched. I am very disappointed and still convinced I should have been sold the puffer at 210.

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Replies (1)
Pick n Pay
Pick n Pay's reply24 Jul 2018, 09:04
Official

Good day Rumbidzai,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received & pricing issue experienced at the Fourways Crossing Clothing store.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,