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Sasha-lee Elliott

1 reviews | Active since Jan 2017

26 Jan 2017, 09:59

False Labeling on Pick N Pay No Name Chicken

<p>I bought a pick n pay brand frozen chicken (lose pieces) from your store in Cape Gate and i bought 3 bags as we had a family supper on Sunday.</p> <p>On the pack it says MINIMUM 10 pieces and when i opened the bags in the bags there was 8 , 6 and 9 it's not as you advertised on the packet! It's false advertising and very embarrassing as i had to go to buy more chicken as my family was already at my place at that time.</p> <p>If you buy a product you expect that its what it says on the packet / label and in this case it was not!</p> <p>The definition of minimum</p> <p>the least or smallest amount or quantity possible, attainable, or required.</p> <p>That's what i understand when i read the words 10 Minimum pieces.</p> <p>As far as this goes it's ******* to advertise false information. and as it was not only one of the packets i decided to inform you about this!</p> <p>I already sent them an email on monday the 23 January 2017 and up to date i didn't get any feedback.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply26 Jan 2017, 13:05
Official

Good day Sasha-Lee Elliot,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality.

We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards
Vanitha Venketas