ZS
Zikona S
1 reviews | Active since Nov 2013
01 Jun 2020, 10:49
False edvertising in Pick and pay website
On the 28 of May I recieved my grocery order that I had placed online only to find out that the price per kg on my mutton and beef is not what is displayed on the website, I payed 129 for kg of mutton as opposed to 75.99 on the website and for stewing beef I payed 89.99 instead of 58.99. Its not fair that I payed a higher price than the one on the website. I sent an email with the complaint to pick 'n pay customer care that afternoon and only received an automated responce.
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Pick n Pay's replyOfficial
01 Jun 2020, 11:37Good day Zikona,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply01 Jun 2020, 11:37
Official
Good day Zikona,
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent online order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team