False and incongruent advertising

How long does it take for a problem to be resolved by your "Customer care" department? Sure I submitted my initial complaint on the 24/12/2019 I received an automated reply "We've received your inquiry | 276848" on the 24/12/2019. Next was the Auto reply from *** "Service Request Created" on the 30/12/2019 Last one was from *** "*** False and incongruent advertising" also on the 30/12/2019

I am a patient man, but it has now been a month since my query, must I create a twitter storm over this?

Just because your management cannot advertise properly does not mean that customer care must do the same.

When I said in my email to you that I do not expect a reply from you, I was being facetious, not literal.