false adverti*****t

Good day

I logged an inquiry on 14/01/2021 about chicken sold with fewer pieces and bone with the skin I did send photos of the product and slip they told me they will escalate it to the manager I asked for an update on Friday and Saturday and also Monday and that's when I found out they only escalated it when I asked for feedback Monday suddenly received reference *** but tomorrow it's gonna be a week since I laid a complain no way forward on this