False advertising, poor/rude customer service

<p>This is the acctual e-mail I sent to PnP,</p> <p>Morning,</p> <p> </p> <p>I have received an advert from the smart shopper platform, advertising specials on Sinotec TV's for R4999, Aim kettle and toaster combo's for R699, and Russel Hobbs steam spray iron for R199.</p> <p>I went to the nearest PnP to purchase the irons advertised, and was told that this special is currently running only at the Hypers, and the gentleman was kind enough to confirm this with head-office, he also gave me the allocation of the nearest Hyper to my home, which is in Edenvale, therefor Greenstone Mall Hyper.</p> <p>I arrived at Greenstone Mall Branch, to find that this specific iron is advertised, on special, for an amount of R329, and asked for assistance, the gentleman could not assist me, and called his superior. I showed him the advert, but he could not find that special on the iron, but agreed that it is advertised for that amount and he will honor it, but needs to clear with the store manager first, and he was called to assist.</p> <p>Elliot, the store manager, arrived, looked at the advert, checked on the computer, and said they can not help me, as that advert only applies to internet shopping, but could not point it out on the advert, as it did not say anything about applying only to internet shopping. Then Elliot said to me that the special was over, and I started with a reply, saying äre you telling me"and then Elliot rudely interrupted me saying, äre you telling me I am stupid", but I was going to say, are you telling me that the advert dates are wrong, which in fact states, prices valid from 22 Nov-4 Dec 2016. Elliot was very rude and bombastic about this whole situation.</p> <p>Then I pointed out that how is it posible, that the Sinotec TV is on special, as advertised, but, according to him, only applies to internet shopping, he could not give me a clear answer. I started taking photos of the specials, as proof, and he then, once again, rudely told me I was not allowed to take photos, I told him that I was doing that, as proof, he once agian told me, I have no right, and I told him, that they have no right in false advertising.</p> <p>Like I said previously, this special was confirmed, with head-office, by a manager of PnP, and I have the advert on my phone, yet I was treated badly, and still do not have the irons advertised. </p>