IS
Issie S
1 reviews | Active since Mar 2009
16 Nov 2018, 08:58
False advertising - PnP
In PnP leaflet valid from 5 Nov - 26 December they advertise a Philips Hand Mixer, Model HR1459/70. I was at 3 PnP shops, Waterkloof, Menlyn and Atterbury and they do have Philips Hand Mixers but not the one with the Model nr as advertised. The store managers just told me that the Philips Hand Mixers they have in stock is not the same model number but the price are exactly the same as advertised, R499 and now R299 on special. How is it possible that you can advertise a hand mixer but it is not available even at the bigger shops e.g. PnP Hyper? Was the wrong model nr advertised or where can I get one advertised at R299?
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Issie S's updateReviewer Update
23 Nov 2018, 06:15I received an email from PnP after I sent an email on their website to say that they will get in touch with me. but to no surprise, one week later and nothing .....
Really PnP, must I just let this go ?
IS
Issie S's update23 Nov 2018, 06:15
Reviewer Update
I received an email from PnP after I sent an email on their website to say that they will get in touch with me. but to no surprise, one week later and nothing .....
Really PnP, must I just let this go ?
Pick n Pay's replyOfficial
07 Jan 2019, 09:38Good day Issie ,
Thank you for choosing Pick n Pay and taking the time to write to us Please accept our apologies for the delay in response. Due to a technical error we were unable to attend to your post. Apologies for the out of stock product. Our pamphlets are prepared in advance therefore we were not able to change the product that was advertised. Stock of this product did not reach our stores therefore our stores had offered other lines that were available in store.
Stock of this product is not available at any of our stores. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us Please accept our apologies for the delay in response. Due to a technical error we were unable to attend to your post. Apologies for the out of stock product. Our pamphlets are prepared in advance therefore we were not able to change the product that was advertised. Stock of this product did not reach our stores therefore our stores had offered other lines that were available in store.
Stock of this product is not available at any of our stores. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply07 Jan 2019, 09:38
Official
Good day Issie ,
Thank you for choosing Pick n Pay and taking the time to write to us Please accept our apologies for the delay in response. Due to a technical error we were unable to attend to your post. Apologies for the out of stock product. Our pamphlets are prepared in advance therefore we were not able to change the product that was advertised. Stock of this product did not reach our stores therefore our stores had offered other lines that were available in store.
Stock of this product is not available at any of our stores. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay and taking the time to write to us Please accept our apologies for the delay in response. Due to a technical error we were unable to attend to your post. Apologies for the out of stock product. Our pamphlets are prepared in advance therefore we were not able to change the product that was advertised. Stock of this product did not reach our stores therefore our stores had offered other lines that were available in store.
Stock of this product is not available at any of our stores. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team