False Advertising on PnP Online Shopping ?

I found a "Clearance Sale" on PnP Online Shopping last week, with massive discounts on alcohol.

So I placed an order for 2x boxes of Teachers Highland Cream (12 bottles in a box) and found a delivery slot for Friday 01/02/2019 between 14.00 and 15.00 - FREE DELIVERY!

The order was confirmed via email - attached image.

Friday morning the amount was debited from my bank account but I never received an order.

So yesterday I sent a tweet to @PicknPay as well as an email responding on my order confirmation enquiring when I will receive it.

On Twitter they asked for my order number via private message, which I gave to them. But today they sent me a mail advising that they are processing my refund.

I as a customer placed this order and paid the price as advertised and I expect to receive the goods which I ordered within the set delivery time.

If this order is not fulfilled, Pick n Pay is practically guilty of false advertising on a large scale.

I expect to have the goods I ordered to be delivered to my doorstep by tomorrow 06/02/2019 as Pick n Pay has already delayed their delivery by 3 working days which is pathetic.

I do not want a cash refund, I want the stock I ordered and which Pick n Pay confirmed on email.

I also demand regular updates on the status of this delivery up to the point that I have received it.

Furthermore, I highly doubt that I or any of my close friends or relatives will be making use of the Pick n Pay Online Shopping service after this order going so **********ly wrong.

Main points of concern: > No Communication > No Delivery Received > Poor Customer Service Delivery > Poor Problem Solving > Advertising Goods But Not Following Through On The Promise

I would appreciate it if someone can call me directly to advise when and how this will be resolved and when I can expect to receive my goods.

I am awaiting your response.