JN
Jennifer N

1 reviews | Active since Dec 2012

31 Jul 2017, 13:08

FALSE ADVERTISING FROM PICK AND PAY

<p>Pick and Pay advertised for Finish Dishwasher Tab Regular 80each at R179.99 per pack.</p> <p>Went to 4 different Pick and Pays that did not have stock . Eventually went online and ordered as follows;</p> <p> <br />10 packs of 80 was told that only 9 was availiable, that was ok with me .</p> <p> </p> <p>On 31.7.2017 Pick and Pay delivered 4 packs of 56 and charged me R179.99 per pack. A total ripp off</p> <p>I phoned the branch concerned. Pick and Pay Hyper by the Sea, and was notified by MONA that they only</p> <p>had 4 packs , of the 56.</p> <p>What i cannot understand is why does PICK AND PAY advertisise for stuff that they do not carry?????</p> <p> </p> <p>One branch advised that this quantity was a new line. Seems more like a CATCH LINE.</p> <p> </p> <p>The competiotion commission should fine stores like these for having these FALSE specials to draw in</p> <p>month end shoppers</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply31 Jul 2017, 16:55
Official

Good day Jennifer,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light, we are busy address this complaint.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas