FS
Francois S

1 reviews | Active since Jun 2013

27 Aug 2019, 16:46

False advertising

Recently bought a AIM 55 inch Smart TV with the intention of watching/streaming servives such as Netflix, Showmax, DSTV Now. After numerous attempts to stream such services via the app/browser even mirror cast, an error pop up or sound playing but a blank screen! It is absolutely false advertising as they promise all the bells an whistles on the box however none of these apps work! It even comes pre-loaded with Netflix and it doesnt work? I mean really? If the app store on this TV is unlicenced, why is PicknPay selling it? This after the salesmen tells me I just need to update the app! I can't do that, nor can I stream through the browser! Pathetic!

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Replies (1)
Pick n Pay
Pick n Pay's reply27 Aug 2019, 17:26
Official
Hi Francois,

Thank you for choosing Pick n Pay.  Please accept our apologies for the unsatisfactory product and any inconveniences caused to you.  We view this incident in a very serious light, we are busy addressing this with our management team.  
Your reference number is ***.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind regards,
The Pick n Pay Team