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Catherine C
1 reviews | Active since Oct 2019
26 Dec 2019, 21:24
False advertising by Pick'n Pay
PnP are running a tv ad at the moment re their great Christmas Food... well they advertise a Pavlova with berries... now I know what a Pavlova is, so when I went to PnP 24th December to pick up said Pavlova, nobody knows what I am talking about, Eventually they get a guy to take me to get the Pavlova, so really excited, until he hands me a tub of ice-cream called Pavlova.... what the heck... this is not a Pavlova and looks nothing like what they are advertising.... pathetic.
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Pick n Pay's replyOfficial
31 Dec 2019, 13:11Good day Catherine ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply31 Dec 2019, 13:11
Official
Good day Catherine ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team