False Advertising by Pick n Pay and Smartshopper.

On 08 Nov 2018, I received promo emailer from Pick n Pay Smartshopper, advertsing King Cones and Magnum ice creams for R5 each. Later that same day I went to make purchase @ PnP Plattekloof for 50 King Cones & 50 Magnums. The store couldn't process the transaction at R5 each so they phoned their Smart Shopper Helpdesk to relate the query. The Helpdesk requested me to send them the copy of the advert (to ********** - Att. Tania). I duly sent it as I spoke to their Tania who told me that she will resolve it. Shortly afterwards I received an acknowledgement of receipt with ***. On 12 Nov 2018, after no response, I sent a follow up email to express my disappointment regarding their non-response and poor customer service. On 16 Nove 2018, I received an email from Cheri-Lee Ngcobo which informed me that my matter was escalated and that the relevant agent will revert with feedback. A week later I phoned PnP Smartshopper Helpdesk and the agent said that they had no record of my matter (***). However after further investigation the agent identified my matter and gave me a new Ref: ********** 319. He assured me that the matter has been delegated to a more senior person. On 27 Nov 2018, I sent yet another email informing them that its been 4 weeks since bringing the matter to their attention and to date there is still no resolve. I also mentioned that their conduct to date has been unprofessional and that my patience has run out. Today (12 Dec 2018) a month and half later, I now take to escalating this matter to the general public, which will be followed by further communications on all of my social media platform contacts. Furthermore, I will report a case of false and misleading advertising to the National Consumer Complaints Commission. In addition I will also raise on the Cape Talk Radio show during Pippa Hudson's consumer complaints show. I've been a PnP shopper for many years, and did not want to use my public voice, however I feel that PnP has had ample opportunity to resolve this matter.