VP
Valda P
1 reviews | Active since Mar 2022
18 Feb 2026, 10:37
False Advertising
They are still promoting a campaign which they advised me ended in January after I queries where my prizes were that I had won in the qualifying rounds. They took the campaign down for about 3 to 4 hours the on Monday or Tuesday but it is up and running again. All my emails and calls to "support" are allegedly "escalated" but to date no one has bothered to contact me. They did escalate my own complaint back to me! They are engaging in FALSE ADVERTISING by running a campaign that ended in January and are conning their customers out of prizes and loyalty points.
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Replies (1)VP
Valda P's updateReviewer Update
19 Feb 2026, 12:48Update: Their resolution is:
- log yet another ticket
- despite the fact that I have spent endless times calling them which they acknowledge, they will not reimburse me for my airtime
- I must drive to a store to "claim" my prizes
- promised a R100.00 voucher - still waiting
- OLD CAMPAIGN WHICH TERMINATED END JANUARY STILL RUNNING ON WEBSITE
- CONCLUSION : BRAND NOT TRUSTWORTHY, CUSTOMERS BEING CONNED OUT OF LOYALTY POINTS AND PRIZES, RE-EVALUATE RELATIONSHIP AND REPORT TO NATIONAL CONSUMER COUNCIL
VP
Valda P's update19 Feb 2026, 12:48
Reviewer Update
Update: Their resolution is:
- log yet another ticket
- despite the fact that I have spent endless times calling them which they acknowledge, they will not reimburse me for my airtime
- I must drive to a store to "claim" my prizes
- promised a R100.00 voucher - still waiting
- OLD CAMPAIGN WHICH TERMINATED END JANUARY STILL RUNNING ON WEBSITE
- CONCLUSION : BRAND NOT TRUSTWORTHY, CUSTOMERS BEING CONNED OUT OF LOYALTY POINTS AND PRIZES, RE-EVALUATE RELATIONSHIP AND REPORT TO NATIONAL CONSUMER COUNCIL