RN
Riaan N

1 reviews | Active since Sept 2015

05 Apr 2018, 00:48

False advertising at PnP East Rand Mall !!!! STAY AWAY from them !!! I have phots as proof !!

I was at the store on Saturday, where I saw a Hisense 55" Smart TV being advertised for R 1999.00 (I took photo's of this overhead "LOW PRICE" banner. I asked the manager on duty (Aston in the electronics Dept, and then Mavin {Store Manager}) for one of these TV's, as they agreed that the Consumer act stipulates that a consumer pays the advertised price on the shelve. They were very quick to say it is a wrong price, and refused to give it to me at the in-store advertised price of R 1999.00 . Mavin said I can do whatever II feel like doing, as he will not give it to me at that price. They do false advertising, just to get people into their store. Several other items were also "labeled wrong"............ Stay away from this dishonest store.

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Apr 2018, 09:55
Official

Good day Riaan,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas