False Advertising and Terrible Experience with Pick n Pay Online Shopping

I bought stationery from Pick n Pay Online and was excited at first because the process seemed convenient — I selected the items I wanted, added them to my cart, and paid online.

However, when delivery came, only half of my order was delivered. I had to follow up myself to find out why. The store eventually told me that the remaining items were not in stock and that I would be refunded within five working days.

This is completely unacceptable. The website showed all items as in stock, which is misleading and amounts to false advertising. On top of that, I’ve had to waste time calling around, following up, and waiting for a refund that still hasn’t reflected.

Pick n Pay promotes online shopping as a way to make life easier, but my experience has been the exact opposite — frustrating, unreliable, and full of inconvenience.

Pick n Pay, please fix your online system and stop deceiving customers with incorrect stock information. What’s meant to be a convenience has turned into unnecessary stress and disappointment.

Very bad online shopping experience.