RM
Rijako M
1 reviews | Active since Jul 2009
25 Oct 2021, 10:35
False advertising and partial orders
Pick n Pay ASAP service falsely advertises that deliveries will take place within 60-minutes. Yesterday their delivery took 6 hours and 14 minutes! So much for your 60-minutes falsely advertised delivery time. Additional amounts were also charged after my order was placed, without my consent or informing me of what the additional charges were for. Once the order arrived after 6 hours and 14 minutes, 3 of the 8 items were missing from the delivery. Since then it has been a constant battle to address this issue and there are no resolution in sight. Pathetic service and I would highly discourage anybody using it
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
27 Oct 2021, 16:16Hi Rijako,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply27 Oct 2021, 16:16
Official
Hi Rijako,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. Due to a technical error on this site we were unable to respond to your post sooner.
We have queried this as a complaint with our Asap Management Team who will be in touch with you,,
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,