1 reviews | Active since Nov 2018
False advertising and misleading customers!!!!!!!!!
shopped at Pick n Pay the falls on the 20/11/2018, browsed through their specials and found the omo 3Kg on special R49.99 when I got to the till I'm told by the cashier this is black Friday special.
Note: there is one catalogue with all the specials on, and apparently last page is "black Friday special" but at the bottom of each page including "black Friday special" date valid from the 19th -25th November 2018
spoke to the store manager I am told he did pick this error and did log with Pick n pay head office, I must take it up with them directly, which I did with their customer services.
No feedback received, false advertising and misleading customers, Pick n Pay manager admits their fault but was absolutely unhelpful, is this how I treat loyal customers???
Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post earlier due to a technical error.
This has been addressed with our management team. They are monitoring all other catalogues to ensure that the same error does not happen. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay & taking the time to address your complaint with us. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post earlier due to a technical error.
This has been addressed with our management team. They are monitoring all other catalogues to ensure that the same error does not happen. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team