1 reviews | Active since Nov 2017
False advertising and horrific service.
I received the following sms from Pick 'n Pay a few days ago: 'Smart Shopper, you haven't been around as much & we miss you! Swipe your Smart Shopper card & get R25 off your shop. Valid until 21 Nov. STOP to opt out.'
Today (21 Nov), I decided to take them up on their offer and went to especially to Pick 'n Pay for some groceries, thinking that I would get my R25 off. After standing in the queue for half an hour, the discount does not appear on the system and after another 10 minutes of waiting the supervisor sends a message back that the system is down and they cannot reach smart shopper since yesterday. That's it. No apology, no attempt, NOTHING.
It is infuriating that I spent my precious time after working late in a queue at Pick 'n Pay due to empty promises and I will sure not be 'around as much' ever again!
Good day Luana,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconveniences caused.
We have escalated this to our Smart Shopper team to have 2500 points loaded to you card.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Luana,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconveniences caused.
We have escalated this to our Smart Shopper team to have 2500 points loaded to you card.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas