False Advertising and Failure to provide items bought online

My first Review was on the 07/12/2019, till now the bellow message was sent to me but no representative from Pick n Pay has contacted me. This for shows that Pick n Pay are not service drives but rather profit driven they have no sense of service delivery.

Message sent for Pick n Pay:

We've received your inquiry | 268755 Inbox x

PnP Customer Services Team via zendesk.com 10 Dec 2019, 07:29 (10 days ago) to me

##- Please type your reply above this line -## Hi,

Thanks for getting in touch with PnP Customer Services. This mail is in response to your inquiry made via your Mail. Your unique reference number is (268755).

Please hold tight whilst one of our super heroes gets to your ticket, we will be in touch shortly.

Thanks for your patience.

PnP Customer Services Team