1 reviews | Active since Feb 2014
False advertising and failing to give the full discount
<p>On Saturday 1 July 2017 I visited Pick n Pay Maitland liquor store. They had a A4 printed 'special' which read a follows: "Buy any 2 wines and get 20% off". When my sale was rung up I enquired politely if the 20% was deducted from the 2 bottles of wine purchased. The cashier said no. When enquired from management I was told that it was only 20% off the red wine. I responded by saying that your 'special' does not state that? She then rep**** by saying that she will give me 10% off the one and 10% off the other one. I did not respond as I did not want to loose my cool. </p> <p>I have attached my till slip which shows that 20% was given off on one bottle of wine only. Now is this how Pick n Pay honours their 'specials'? Rather poor to sum it up in one word. Rather don't have a 'special' if you don't want honour it. </p> <p> </p> <p>What will Pick N Pay do about this?</p>
Good day Quinton,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and kindly be advised that this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Quinton,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the inconvenience caused.
We view this incident in a very serious light and kindly be advised that this has been sent through to management.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
