False advertising

I received advertising from PnP last week to state that I will receive R100 cash back when I spend more than R1000. Not on the message or on the PnP app more i formation was disclosed. So my wife and I went to PnP last Sunday to do the weekly grocery shopping and we bought extra formula for our baby to qualify for the discount. Ehen we paid for the basket of goods the discount did not apply on the receipt and I questioned this at the branch manager. He took a copy of my smartshopper card and the slip and promised it will be fixed. I did not hear from them subsequently and queried this by sending an email to the customer care email address. The response was that I did not qualify for the discount as my basket did not trigger 500 base points which apparently is a condition. The problem is that this condition was not disclosed anywhere and therefore I was ******. As a frequent customer I am really disappointed in PnP.

See the sms copied below and even on the link no mention is made of other conditions. We purchased the extra formula purely due to the discount which I am not receiving now.

PnP Smart Shopper, a bonus to start the year! R100 OFF when you spend R1000+ Load now http://g.gvgo.io/rsbx81l End 23 Jan 2019. T&C. Stop 2 optout

I will splash this all over social media as I’m a loyal customer who was treated unfairly.