VR
Vinod R
1 reviews | Active since Oct 2018
19 Oct 2018, 12:36
FALSE ADVERTISING
False advertising . Very disappointed when I went to purchase 2 x Castle 12 pack that was advertised for R100 (advertised on the website + on the pamphlet) to be told it is for only 1 x 12 pack for R100 , it clearly states 2 x 12 packs for R100. The manager at the store was very unhelpful to resolve this issue though I showed him the pamphlet and the website . Its time to change stores since PNP was my choice of stores .
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Pick n Pay's replyOfficial
22 Oct 2018, 10:51Good day Vinod Rambully,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the confusion and inconveniences caused. Our team has been alerted about the above printing errors. Apology posters was sent out to our stores. The castle lager was R100 for a 12 pack.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,
Pick n Pay's reply22 Oct 2018, 10:51
Official
Good day Vinod Rambully,
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the confusion and inconveniences caused. Our team has been alerted about the above printing errors. Apology posters was sent out to our stores. The castle lager was R100 for a 12 pack.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Pick n Pay Team
Best regards,