CA
Candice A

1 reviews | Active since Jan 2014

29 Jun 2021, 08:27

False advertising

False advertising

Pick n pay is still advertising that if you spend R500 off you will get R100 off. Apparently this deal has expired on the 11 June 2021. Its still current being advertised. I wanted to purchase items by Pick n pay online, while I was busy the code went thru and my items were R100 less then all of a sudden I received an error message and my bill was R100 more. I contacted customer care reference *** the agent said he will get back to me he even wanted me to rate the service and I said how can I rate something that is not completed. The agent did not get back to me. I called back yesterday and all they telling me is that the voucher expired. So basically I just wasted my time with Pick n Pay even lost out on the specials. Pathetic service.

0
Replies (2)
CA
Candice A's update29 Jun 2021, 13:04
Reviewer Update
The response received was same as what was said before. Cleary Pick n Pay dont care about their clients.
Pick n Pay
Pick n Pay's reply29 Jun 2021, 15:33
Official
Hi Candice,

Unfortunately an expired voucher cannot be reinstated.

If you had used the voucher on the days that it was valid for you would have received the discount.

Kind regards,
Vanitha Venketas