1 reviews | Active since Aug 2016

11 Sept 2017, 09:07

False advertising

I have been to pick n pay lemon tree 3 times now and taken items that was on special only to find out at the till that the special is over for the last day or 2 and told that I have to pay the normal amount.when I ask why as there is a price that states the item is on special and I am supposed to pay what it is advised for I get told sorry it's not our fault and price gets removed

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Replies (1)
Pick n Pay
Pick n Pay's reply11 Sept 2017, 09:20
Official

Good day John,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received. We will address this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Best regards,