FP
Fathima P

1 reviews | Active since Jun 2013

03 Apr 2015, 14:26

False advertising

On the above menshioned date I went into the ladysmith pick n pay to purchase some chocolates that was advertised. It was the cadbury slabs 3 x R25.50. I took the chocoates from the promotional basket ( cadbury caramel) on the sinage of the basket it had all slabs besides bubbly at that price. When I went to the cashier to pay the amount I of the 3 x chocolates came to R36.95. When I inquired they said that chocoates are not advertised. But if its not why did they put a whole lot into the promotional basket and when I came home I saw in the ad that the cadbery caramel was on promotional. The cashie called the supervisor and I was told to take something else or leave it. Very incorpontant of pick n pay. For falseLy advertising

0
Replies (1)
Pick n Pay
Pick n Pay's reply07 Apr 2015, 10:24
Official
Hello Fatz786,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,